PetroCONNECT

Voice of the Customer

Understanding customer experiences is key to business success, and the WhatsApp-based Voice of the Customer system allows businesses to gather real-time feedback effortlessly. By leveraging instant messaging, businesses can increase their customer database, capture feedback on service quality, and even integrate mystery shoppers for deeper insights. This system enables instant complaint resolution, reducing negative online reviews, while also supporting a staff rewards programme that drives behavioral excellence.

Additionally, businesses can build a POPIA compliant database to advertise promotions and build customer loyalty.